How to issue a refund with Rocket Matter Pay.
1. Select 'Reports' from the left-hand navigation panel.
![](https://media.screensteps.com/image_assets/assets/005/011/814/original/f171ef9c-098f-47c9-be5a-9502b5c30044.png)
2. Navigate to the following report: 'I want to see my Rocket Matter Pay Transactions' and click 'Run Report'.
![](https://media.screensteps.com/image_assets/assets/005/011/816/original/bb6938ee-d6b7-4a1e-ac1e-c3c617b547ca.png)
3. Click the '$' refund icon to issue a refund.
***Please be aware that refunds to Operating or Trust accounts do not adjust Matter Ledgers. These will need to be adjusted accordingly. ***
![](https://media.screensteps.com/image_assets/assets/005/011/818/original/34ff8836-5af3-4e2f-a0b1-572a8e106619.png)
4. Confirm the refund information and click 'Process Refund'.
*When refunding a client through Rocket Matter, you can only refund the entire amount of the payment. If you want to provide for example a partial credit, this can be completed through your gateway. For additional assistance, please contact Rocket Matter Support at 888-432-1529.
![](https://media.screensteps.com/image_assets/assets/005/011/820/original/5d0a39ce-0f04-4992-850a-8aeddb48099b.png)
You will receive a confirmation that your refund was processed, including a Transaction ID.
![](https://media.screensteps.com/image_assets/assets/000/493/162/original/168d80b3-0897-4ecc-9209-990e1640d767.png)