How to issue a refund with Rocket Matter Pay.

1. Click on ‘Reports’ on the left-hand panel.

2. Navigate to the following report: ‘I want to see my Rocket Matter Pay Transactions’ and click ‘Run Report’.

3 Click the ‘$’ refund icon to issue a refund.

***Please be aware that refunds to Operating or Trust accounts do not adjust Matter Ledgers. These will need to be adjusted accordingly. ***

4. Confirm Client Name, Transaction ID, Original payment date and payment amount and click 'Process Refund'.

*When refunding a client through Rocket Matter, you can only refund the entire amount of the payment. If you want to provide for example a partial credit, this can be completed through your gateway. For additional assistance, please contact Rocket Matter Support at 888-432-1529.

5. See Confirmation.