How to refund or void a transaction on Propay.
Refunding a Client should normally be done through the LexCharge Payments Report. However, there are two instances you would want to issue a refund directly through the gateway:
- The payment was entered on the same day you need to issue the refund.
- You only need to issue a partial refund.
1. Select 'Settings' from the left-hand navigation panel.
![](https://media.screensteps.com/image_assets/assets/005/014/095/original/8b9963ed-3a74-4b13-aa00-db04f9dd88de.png)
2. Select 'Propay Portal Credentials' from the 'LexCharge' section.
![](https://media.screensteps.com/image_assets/assets/005/014/097/original/c9d8a788-1294-4749-b6d9-ab711be07393.png)
3. A Propay pop-up window will open with your Propay Portal Credentials. Select the 'Propay Login page' link.
![](https://media.screensteps.com/image_assets/assets/005/014/099/original/f09c34ae-b9b2-4ed3-bfba-bb8877b899b6.png)
5. Once you are on the Propay page, select the 'View Reports' tab.
![](https://media.screensteps.com/image_assets/assets/005/014/103/original/a4326bea-e4c5-437d-9a26-5c0481aaa493.png)
6. Select 'Completed Transactions' or 'Pending Transactions' from the drop-down menu. Then, choose the month and select 'Continue'.
![](https://media.screensteps.com/image_assets/assets/005/014/105/original/f20d9cb7-759b-4018-af6f-1fc174c68586.png)
7. Find the transaction to be refunded and click on the Transaction # located on the left-hand side of the report entry.
![](https://media.screensteps.com/image_assets/assets/005/014/107/original/9421e3f3-b3c5-4577-94e8-0d75a8b31f23.png)
8. Enter the Refund Amount and select 'Submit Refund'.
![](https://media.screensteps.com/image_assets/assets/005/014/109/original/159063c1-d9f6-4b27-ad6e-13e8c0a52859.png)