How to refund or void a transaction on Propay.
Refunding a Client should normally be done through the LexCharge Payments Report. However, there are two instances you would want to issue a refund directly through the gateway:
- The payment was entered on the same day you need to issue the refund.
- You only need to issue a partial refund.
1. Select 'Settings' from the left-hand navigation panel.
2. Select 'Propay Portal Credentials' from the 'LexCharge' section.
3. A Propay pop-up window will open with your Propay Portal Credentials. Select the 'Propay Login page' link.
4. The Propay website will open to the login page. Enter your email address and select 'Continue'.
5. Once you are on the Propay page, select the 'View Reports' tab.
6. Select 'Completed Transactions' or 'Pending Transactions' from the drop-down menu. Then, choose the month and select 'Continue'.
7. Find the transaction to be refunded and click on the Transaction # located on the left-hand side of the report entry.
8. Enter the Refund Amount and select 'Submit Refund'.
