How to refund or void a transaction on Propay.

Refunding a client should normally be done through the LexCharge Payments Report. However, there are 2 instances you would want to issue a refund directly through the gateway.

1. The payment was entered on the same day you need to issue the refund.

2. You only need to issue a partial refund.

1. Click on 'Settings' on the left-hand side navigational panel.

2. On the right-hand side of the screen, under the heading 'LexCharge', click on 'Propay Portal Credentials'.

5. The Propay website will open to the login page. Enter your email address.

6. Once you are on the Propay page, click on the 'View Reports' tab.

7. Select 'Completed transactions' or 'Pending transactions' from the drop-down menu.

8. Find the transaction to be refunded and click on the transaction number located on the left-hand side of the report entry.

9. Enter the amount to be refunded into the refund box.

10. Click 'Submit Refund' and the refund will be processed.