CRM: How to modify dashboard categories.
CRM allows you to create and customize statuses categories that are used throughout the portal to keep track of your lead and case records.
1. Using the main navigation menu on the left-hand side of the screen, click on “Setup”.
2. Next, navigate to the “Global Settings and Statuses” page.
3. Scroll down and locate the “Dashboard Category” section
Dashboard Categories are used primarily in reporting.
These categories cannot be deleted, but they can be renamed.