Rocket Matter Knowledge Base ReportsHow to view the emails you have sent and find out what the email status is.

How to view the emails you have sent and find out what the email status is.

1. Navigate to 'Reports' from the left-hand navigation bar.

2. Select 'I want to see emails that have been sent'.

3. The 'Email Delivery Status Report' will list all the emails that have been generated from Rocket Matter.

The status of the emails along with the time and date they were sent will be indicated on the main page. For a more detailed view, click 'view status' from the Details column.

4. Email details incude: Email Type, Attachments, Recipients and Send Logs.

You can filter for specific emails by using the 'Edit Filters' button.

Search for specific client's, contact's or date ranges. You may also select specific email status or type of email you are looking for. Be sure to click 'Apply Filters' once you have made your selections.

5. To re-send a failed email, click 'Resend Email' from the 'Action' column.

This will open up another window where you can add recipients or remove the recipient(s). It will also display attachments and the original email message.

6. Click 'Resend Email' once you are satisfied with the email details.

7. You can also re-send emails in bulk by selecting the toggle switch on the main page. This will toggle all emails. You may un-toggle any emails that you do not want to be re-sent.

8. Next, use the drop down arrow next to Bulk Actions to select 'Resend Email'.

9. Select the blue 'Apply' button to re-send.