How to add a new user.
1. Select 'Settings' from the left-hand navigation panel.
NOTE: Administrative access is required to add a new user.
![](https://media.screensteps.com/image_assets/assets/005/166/896/original/6fa5e724-b17d-49ed-b751-530ff7111164.png)
2. Then, select 'Manage Users'.
![](https://media.screensteps.com/image_assets/assets/005/166/898/original/0f06f248-0ca4-45ab-8c83-77fa1e8951ce.png)
3. Select '+ Add a User' on the right-hand side of the page.
![](https://media.screensteps.com/image_assets/assets/005/166/900/original/7d30780e-a906-4dbc-bb4a-e47d82355f6c.png)
4. Enter all of the relevant information for the new user.
Helpful tips:
-
Work Email:
- Is the email address Rocket Matter will use to identify the user is the system.
- If the user forgets their password, a link will be sent to this email address to reset their password.
- Hourly Rate: The user's default hourly rate.
- User Permissions: Set to 'Regular access' by default. View the Permissions descriptions by clicking the blue 'question mark' icons.
![](https://media.screensteps.com/image_assets/assets/005/166/902/original/70bbffd5-52d2-40cb-8274-6eb65141808b.png)
5. Scroll down and click 'OK' to add the user.
6. Review the subscription update alert to confirm the additional charges (if applicable), and select 'Yes, add'.
![6. Review the subscription update alert to confirm additional charges, and select "Yes, add".](https://media.screensteps.com/image_assets/assets/001/834/833/original/a118a5d1-b8a4-4bb2-b0c2-66a58971cc7a.png)
Questions about additional fees when adding the new user? Please contact our Award-Winning Support Team at (888) 432-1529 or [email protected].
7. View your 'Current Users' list to confirm that your new user is active.
![6. View your 'Current Users' list to confirm that your New User is active.](https://media.screensteps.com/image_assets/assets/005/166/904/original/03ddfaba-2c42-4a0c-8522-6279e5d3d11e.png)
Need more help? Contact our Award-Winning Support Team at (888) 432-1529 or [email protected]
8. If you are on the Premier Tier, please add your new user to a permission role.
Permission role information can be found here!