Rocket Matter Pay Decline Codes - Stax

If the rare instance a transaction may be declined, use the table below to reference some of the possible error and decline messages. If you don't see the error below, please reach out to us at [email protected].

Error Message Description and/or Solution
This transaction has been declined. Hard Decline from the issuing bank. It could be for insufficient funds, met daily limit, etc
DECLINE
 Hard Decline from the issuing bank. It could be for insufficient funds, met daily limit, etc.
The street address and zip/postal code do not match.

The issuing bank is reporting that the street address and zip/postal code that was entered does not match. Verify that the customer's address matches what is recorded by the credit card's issuing bank.

CVV does not match.

INVALID CVV DATA

DECLINED DUE TO CCV2

 The issuing bank is reporting that the CVV that was entered does not match. Verify the CVV with the customer's card.
Do Not Honor
 A hard decline from the issuing bank. It could be for insufficient funds, met daily limit, etc.

The credit card number is invalid.

Invalid CC Number

CARD NO. ERROR

 The credit card number that was entered is not valid - please confirm the number with the cardholder.
Max attempts exceeded. A previous charge was recently successful. Please review, and if necessary, you can try again in five minutes.
 Please wait 5 minutes before processing a transaction on the same card for the same amount.
Insufficient Funds
 The issuing bank reports that the card does not have enough funds to cover the transaction. Enter a new payment method.
Unable to process the transaction because the payment method has been redacted.
 A payment method is no longer associated with the transaction - please enter a new payment method.

The credit card has expired.

The card is expired.

 The credit card has expired - please enter a new payment method.
The transaction has been declined because of an AVS mismatch. The address provided does not match the billing address of the cardholder.
 Please verify the address with the customer. 
HOLD-CALL
 Merchant to keep the card. There is a problem with the card. Call the number on the back of the card to determine the issue.
MANDATORY FIELD MISSING:billing_address.first_name
 Please enter a first and last name as it appears on the card.
User authentication failed due to invalid authentication values.
 The codes for the gateway no longer match the codes in the interface - please contact support.
DAILY TRANSACTION LIMIT EXCEEDED
 The daily ACH transaction limit has been met for the account.
TYPE NOT ALLOWED
 This type of transaction is not allowed - please contact support.

Gateway Unreachable

The payment gateway is currently unavailable.

 The gateway is experiencing connection issues - please try again later.
The transaction cannot be found.
 The transaction cannot be found.
ACH transactions are not accepted by this merchant.
 The account has not been set up for ACH transactions.
An error occurred during processing. Please try again.
 The platform lost connection to the gateway.

Lost/Stolen

Pickup

 The card has been reported as lost or stolen.
Expiry Date is invalid
 The expiration date is invalid.
Unable to communicate with the payment system.
 Communication error with the interface.

TERM ID ERROR

The VITAL identification numbers are incorrect. Call Merchant Service Provider.

 TSYS/Vital configuration is incorrect or no longer valid.
The transaction total exceeds the transaction limit for this account. Please contact us if you would like to increase this.
 The transaction that is trying to process is over the approved limit for your account. Please reach out to Stax support for assistance.
Using a live Authorize.net account in Test Mode is not permitted.
 The gateway is in test mode - the account needs to be in live mode to process a transaction.
NO ACCOUNT
 The account number is invalid.

If you have any further questions or need additional assistance, you can email our Support Team at [email protected].